Thinking about your organization, answer the following questions about your culture, technology, and competencies.
If you do not know the answer to one of the statements below, discuss these with your teammates or manager.
List the XM Competencies you have access to within your team.
List the XM Technology you have access to within your team or organization.
List the XM Cultural attitudes, beliefs, and behaviors you have observed in your team or organization in the past 3 months.
Now, think about your organization (whether it's a business, educational institution, public organization, or not-for-profit), write down 5 experiences that your organization would benefit from measuring for each of the following stakeholders:
|
Stakeholder Perspective |
An Experience your organization would benefit from measuring |
|---|---|
|
You |
|
|
A new customer/member |
|
|
A long term customer/member |
|
|
A supplier |
|
|
Your manager |
|
|
One of your direct reports |